Due to the recent COVID-19 outbreak, we will be limiting rental blocks to 6 hours MAX unless booked prior to 6/1/2020 this will allow us more time to clean and sanitize equipment upon pickup and or delivery. The health and safety of your children is our first priority, Thank You- Mr Big Bounce
FREQUENTLY ASKED QUESTIONS
- Q-Is there a deposit?
A-Yes, a 10% security deposit IS required to book a bounce house. If the Minimum deposit is not made, we reserve the right to cancel the event. The deposit is fully refundable as long as you abide by our cancellation policy.
- Q-Whats your Cancelation policy?
A-We require 48hours notice prior to the event in order to receive a full refund of your deposit
- Q-What are your methods of payment?
A- Although Paypal is our payment processing center, it does accept all major Credit Cards. If the minimum deposit was made online, we recommend the balance be payed in cash on delivery. We do accept Credit card on delivery but not personal checks.
- Q-How long can I keep the Bounce House?
A- The latest we schedule pick-up is 8pm. Although we might have several pickups at that time, we work our way around the territory and will pick up the bouncer the same night unless you booked for an extra day.
- Q-How much space do I need for a Bounce House?
A-Most of our units are 23x15 and require at least 3'-4' Buffer zone around the perimeter for clearance
A-Prices vary depending on size, please refer to the website and click the link "Book your Party Online
- Q-What is the RAIN POLICY
A- 50% chance of rain or more for the day, we reserve the right to cancel 49% of rain or less we may still continue at the customers discretion with NO refund being given after delivery, We will not set up in the rain and that may cause delay in delivery times.
- Q-Can you set up a Bouncer on pavement?
A- Although we do not recommend it, we can set a protective Tarp under the bounce house to keep from abrasive movement across paved surface.
- Q-How soon should I book it?
A-We recommend 3-6 weeks in advance, some customers book a year in advance.
- Q-Do you Deliver & set up the Bounce House?
A- Delivery, Set-up & Pickup is all included in the price unless you live outside our delivery zone, which then you might occur a small delivery fee.
- Q-How long is a full day rental?
A-Typical delivery times are between 7:30am till Noon depending on your location to our warehouse. To insure Prompt and timely delivery, we recommend your event time start at 11am or later. The latest pickup time is 8 pm.
- Q-Do you stay with the bounce house?
A- We do not Stay after delivery, we're on to the next. But we do offer an attendant which must be booked in advance when you place your order.
- Q-How long does it take to set up?
A- Generally it takes 15-25 min from the time we pull up, set up and go.
- Q-Are your houses clean?
A- Yes, we clean Before or after set up with a mild disinfectant and thoroughly blow any debris out of the bouncer.
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